We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible.
We accept orders online 24 hours a day, seven days a week. Orders entered on viccoshop.ca will then be processed (pending credit card approval) and dispatched out from our Etobicoke, Ontario warehouse within 1-2 business days. Orders are limited to a single shipping address per order and will be shipped via Canada Post (Expedited Parcel). To ship to multiple addresses, simply place a separate order for each shipping address.
We offer FREE SHIPPING on orders with minimum C$50 purchase and Flat Rate shipping charge across Canada per order of C$6.95 for purchases under C$50. We only ship merchandise within Canada. Our preferred and primary carrier is Canada Post (Expedited Parcel). When and if required we may use our alternative carriers such as Purolator, UPS and FedEx. For more details, please see our Shipping Policy.
We want you and your kids to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return the item(s) for a refund of the purchase price, less all shipping charges. Simply return it within 45 days of the date of purchase, provided it has not been damaged, washed, altered, or worn. Return merchandise should be in its original packaging with all its original tags.
If you need to return an item, simply follow our Return Instructions and we will provide you with the prepaid shipping return label via email or web-link. Our return prepaid shipping label flat rate is C$6.95. Return shipping cost will be deducted from the refund amount (note: exceptions to this policy are made for defective items). For more details, please see our Returns Policy.
Please make an informed decision on the correct size to order by using our size guide before ordering.