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Shipping & Returns
We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible. We offer complimentary shipping on all orders over C$99 across Canada and to the USA. Orders under C$99 are subject to a flat rate shipping fee. For more details, please check out our Shipping Policy.
We want you and your kids to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return the item(s) for a refund of the purchase price, less flat rate original shipping cost (if any) and flate rate return shipping label cost C$12.50. Simply return it within 60 days of the date of purchase, provided it has not been damaged, washed, altered, or worn. Return merchandise should be in its original packaging with all its original tags.
If you need to return an item, simply follow our Return Instructions and we will provide you with the prepaid shipping return label via email or web-link. For more details, please see our Returns Policy.
Please make an informed decision on the correct size to order by using our parent-friendly size guide before ordering.
Finding the right shoe size for children is often a challenge. Especially when they outgrow everything too fast. However, correct size of shoes which fit their feet is paramount importance for their safety and comfort. These two parent-friendly measuring Size Guides are the best way to know what shoe size to order for your kid. Choose the method you prefer to find the perfect Vicco size.