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Shipping

We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible.

We ship across Canada and to the USA. For Shipping to the USA, please click here.

We accept orders online 24 hours a day, seven days a week. Orders entered on viccoshop.ca will then be processed (pending credit card approval) and dispatched out the same or next business day from our warehouse in Etobicoke, Ontario. 

For shipping across Canada, our preferred and primary carrier is Canada Post. When and if required we may use our alternative carriers.

Orders placed Monday-Friday before 2 PM EST will be processed and dispatched the same day. Orders placed after 2 PM EST will be processed the same day and dispatched the next day. Orders placed on Friday after 2 PM EST will be processed the same day and dispatched the following Monday.

SHIPPING CHARGES

FREE shipping on all orders across Canada (except remote areas, please check below for "Shipping Surcharges"). 

SHIPPING SURCHARGES

Northern regions and remote areas within Canada have limited delivery service and this results in high shipping costs. We are unable to offer free shipping to these areas but do have competitive rates with Canada Post of which you can take advantage. The shipping surcharge fee will be shown on your order details when you place an order. We apologize in advance for the inconvenience this may cause. Northern regions and remote areas – a location that is far removed from major urban centers or that receive infrequent service. These areas include the following postal codes: A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P, B0C, B0K, G0G, G0W, G0X, G4T, J0M, J0W, J0Y, N0R, P0H, P0L, P0M, P0T, P0V, P0X, R0A, R0B, R0C, R0E, R0J, R0L, S0C, S0H, S0E, S0J, S0K, S0L, S0M, S0P, T0A, T0B, T0C, T0E, T0G, T0H, T0J, T0K, T0L, T0M, T0P, T0V, V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0T, V0V, V0W, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B.

TRANSIT TIMES

Fast and reliable shipping with Canada Post Expedited Parcel. 

  • Ontario & Quebec: 2-4 business days
  • Western & Atlantic Provinces: 3-7 business days
  • Northern Territories (major cities): 6-9 business days

Shipping to remote locations may take longer. Weather delays or other factors beyond our control may impact delivery times.

IMPORTANT NOTE: Canada Post customers may experience delays as important safety measures, including physical distancing, which means it takes longer to process parcel volumes. Canada Post is advising customers across the country to expect delays with their parcel deliveries. Due to COVID-19 situation, Canada Post has suspended On-Time Delivery Guarantees for all parcel services until further notice. We apologize for the inconvenience.

ORDER TRACKING

Once your order has been shipped you will receive a notification email with a tracking number and carrier link. You may also check your order and tracking statuses on our website. Simply log in to your My Account, click your "Order #", follow to "Shipping Details" and click the "Tracking Link"

REFUSED, UNCLAIMED AND WRONG-ADDRESS SHIPMENTS

The customer is responsible for the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling) if shipments are refused, unclaimed, or provided with a wrong address.

Should any corrections need to be made to any incorrect shipping information at the fault of the customer, and delivery re-attempted, the cost of delivery re-attempt (as charged by the courier) will be added to your payment and charged to the method used for the purchase.

SIZING

For the best fit, we highly recommend prior to placing an order to check out our parent-friendly Sizing Guide. If you are unsure of the size, we also recommend that you contact one of our fitting gurus at help@viccoshop.ca as we will work with you to ascertain that the proper size is selected prior to shipping.

Want to know about Returns? Return Policy

Still having questions about Shipping? Contact Us