We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible.
We ship across Canada and to USA. For Shipping to USA, please click here.
We accept orders online 24 hours a day, seven days a week. Orders entered on viccoshop.ca will then be processed (pending credit card approval) and dispatched out the same day or next day from our warehouse in Etobicoke, Ontario. Orders are limited to a single shipping address per order and for shipping across Canada will be shipped for FREE via Canada Post Expedited Parcel. To ship to multiple addresses, simply place a separate order for each shipping address.
For shipping across Canada, our preferred and primary carrier is Canada Post. When and if required we may use our alternative carriers.
Orders placed Monday-Friday before 2 PM EST will be processed and dispatched the same day. Orders placed after 2 PM EST will be processed the same day and dispatched the next day. Orders placed on Friday after 2 PM EST will be processed the same day and dispatched the following Monday.
SHIPPING CHARGES
FREE shipping on all orders across Canada (except remote areas, please check below for "Shipping Surcharges").
We also offer 'Jump the Queue' express shipping through Canada Post Xpresspost for CA$19.95 flat rate. 'Jump the Queue' orders are shipped out from our warehouse facility the same business day of order receipt and typically take 1-2 business days to arrive, depending on the delivery address. Generally 'Jump the Queue' orders arrive within 2-3 business days of being received.
TRANSIT TIMES
Fast and reliable shipping with Canada Post Expedited Parcel.
- Ontario & Quebec: 2-3 business days
- Western & Atlantic Provinces: 3-6 business days
- Northern Territories (major cities): 6-8 business days
Fastest shipping with Canada Post Xpresspost ('Jump the Queue').
- Ontario & Quebec: 1-2 business days
- Western & Atlantic provinces: 2-3 business days
- Northern Territories (major cities): 3-4 bushiness days
Shipping to remote locations may take longer. Weather delays or other factors beyond our control may impact delivery times.
IMPORTANT NOTE: Canada Post customers may experience delays as important safety measures, including physical distancing, which means it takes longer to process parcel volumes. Canada Post is advising customers across the country to expect delays with their parcel deliveries. Due to COVID-19 situation, Canada Post has suspended On-Time Delivery Guarantees for all parcel services until further notice. We apologize for the inconvenience.
ORDER TRACKING
Once your order has been shipped you will receive a notification email with a tracking number and carrier link. You may also check your order and tracking statuses on our website. Simply log in to your My Account, click your "Order #", follow to "Shipping Details" and click the "Tracking Link".
REFUSED, UNCLAIMED AND WRONG-ADDRESS SHIPMENTS
The customer is responsible for the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling) if shipments are refused, unclaimed, or provided with a wrong address.
Should any corrections need to be made to any incorrect shipping information at the fault of the customer, and delivery re-attempted, the cost of delivery re-attempt (as charged by the courier) will be added to your payment and charged to the method used for the purchase.
SHIPPING SURCHARGES
Certain remote areas within Canada have limited delivery service and this results in a high shipping costs. We are unable to offer free shipping to these areas, but do have competitive rates with Canada Post of which you can take advantage. Once we receive your order, and delivery address is in remote area, we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause. These areas include (but are not limited to) Yukon, Northwest Territories, Nunavut and the following postal codes: C0B, E4K, E7M, G0J, P0T, R0A, R0B, R0J, S0J, S0K, S0N, T0A, T0E, T0J, T4T, V0G, V0N, V0R, V1G.
Want to know about Returns? Return Policy
Still having questions about Shipping? Contact Us