We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible.
We ship across Canada and to the USA. Yes, we know it does not make sense, but right now we can only deliver products across Canada and to the USA. Please don't hate us!
For Shipping to the USA, please click here.
We accept orders online 24 hours a day, seven days a week. Orders entered on viccoshop.ca will then be processed (pending credit card approval) and dispatched out within next 1-2 business days from our warehouse in Ontario.
For shipping across Canada, our preferred and primary carrier is Canada Post. When and if required we may use our alternative carriers.
FREE shipping on all orders across Canada (*except remote areas, please check below for "Shipping Surcharges").
SHIPPING SURCHARGES (REMOTE AREAS)
Residents of Remote Areas within Canada: You live in fantastic place, but there's downside: we can't deliver to your home by our standard free shipping method. The costs are unreal! The shipping surcharge fee will be shown on your order details when you place an order. Remote areas – a location that is far removed from major urban centers, or that receive infrequent service, or costs of Canada Post are unreal. We reserve the right to determine what constitutes a remote area. These areas include the following postal codes: A0E, A0G, A0H, A0J, A0K, A0M, A0N, A0P, B0C, B0J, B0K, B3T, B3Z, B4P, E1A, E4K, E4R, E5K, G0G, G0H, G0J, G0L, G0W, G0X, G4T, G4V, G5J, G8M, J0B, J0L, J0M, J0N, J0W, J0Y, J3L, J3P, J3R, J5J, J7Z, J8G, K0A, K0E, K0H, K2S, K7A, N0B, N0H, N0L, N0P, N0R, N1M, N3W, N4K, N4S, N4W, N9Y, P0H, P0K, P0L, P0M, P0T, P0V, P0X, P3Y, P7G, R0A, R0B, R0C, R0E, R0J, R0L, R0M, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0P, T0A, T0B, T0C, T0E, T0G, T0H, T0J, T0K, T0L, T0M, T0P, T0V, T1A, T1C, T3G, T4C, T4E, T4T, T5C, T5P, T6M, T6W, T7S, T7V, T7X, T8S, T8V, T8W, T9J, T9S, V0A, V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0N, V0P, V0R, V0S, V0T, V0V, V0W, V1B, V1T, V1V, V2C, V2S, V2W, V2X, V3A, V3E, V3G, V3H, V3L, V3M, V3S, V3V, V4K, V4N, V4R, V4S, V4Z, V6X, V8A, V8B, V8E, V8K, V8Z, V9A, V9C, V9T, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B.
Fast and reliable shipping with Canada Post.
- Ontario & Quebec: 3-5 business days
- Western & Atlantic Provinces: 4-8 business days
- Northern Territories (major cities): 7-10 business days
Shipping to Remote Areas may take longer. Weather delays or other factors beyond our control may impact delivery times.
IMPORTANT NOTE: Canada Post customers may experience delays as important safety measures, including physical distancing, which means it takes longer to process parcel volumes. Canada Post is advising customers across the country to expect delays with their parcel deliveries. Due to COVID-19 situation, Canada Post has suspended On-Time Delivery Guarantees for all parcel services until further notice. We apologize for the inconvenience.
Once your order has been shipped you will receive a notification email with a tracking number and carrier link. You may also check your order and tracking statuses on our website. Simply log in to your My Account, click your "Order #", follow to "Shipping Details" and click the "Tracking Link".
LOST OR STOLEN PACKAGES
Should any corrections need to be made to any incorrect shipping information at the fault of the customer, and delivery re-attempted, the cost of delivery re-attempt (as charged by the courier) will be added to your payment and charged to the method used for the purchase.
For the best fit, we highly recommend prior to placing an order to check out our parent-friendly Sizing Guide. If you are unsure of the size, we also recommend that you contact one of our fitting gurus at firstname.lastname@example.org as we will work with you to ascertain that the proper size is selected prior to shipping.
Want to know about Returns? Check out out Return Policy
Still having questions about Shipping? Contact Us